Reservation Conditions


1. General Information

The objective of the present document is to establish and regulate the GENERAL BOOKING TERMS and CONDITIONS of the online Booking services of CADENA HOTELERA ZENIT (ZENIT HOTEL CHAIN). The Terms “You” and “User” are used herein to refer to all individuals and/or entities which for any reason access or use the services.

2. CADENA HOTELERA ZENIT online bookings
We inform you below of the steps to take to make bookings on

In the section of our website indicating online bookings:
1. Select your hotel or destination.
2. Indicate your desired arrival and departure date. Remember that the departure date indicated refers to the day on which you leave the hotel. That night will not be included in your stay.
3. Select the number of rooms you wish to book.
4. Select the number of adults and/or children who will occupy the rooms selected. Children refers to persons between the ages of 2 and 11 years old inclusive. Those over 11 years old are considered adults in this process. There is no charge for babies under 2 years old, although they must be indicated in the booking, and you should request a cot if needed. The cots may carry an extra charge. Consult in the Hotel by calling 912182028, through our chat, or by sending an email to
5. Once you have completed all the aforementioned steps, you will be shown a series of options which you can choose by pressing “book” next to each of them.
6. For detailed knowledge of the booking you are going to make, we put the following sections at your disposal for you to explore:
1. By pressing on the room type, you will find a description and a photograph.
2. If you reserve a Special Offer, you will be able to see the details of what it includes by pressing on it.
3. If you select more than one night, you can see the price of each night in detail by pressing on the price.
4. In the section “cancellation conditions” for each block of rates, you will find the conditions for the rate selected.
7. Once you have selected the room type and clicked on the corresponding booking, a window will appear with additional services which you can hire during your stay. You can see the details of each of these by clicking on them. If you do not wish to select any of them, simply press on “continue with booking”.
8. At the final step, all the information on your booking will be shown together with the price, with IVA (VAT) included. If you have selected Zenit Lisbon (Lisbon), Zenit Budapest (Budapest), Zenit Barcelona (Barcelona), Zenit Borrell (Barcelona) or Zenit Lleida (Lleida), there is an additional tax which must be paid in the Hotel directly, as indicated in the regulations and at the bottom of step 5 as per this explanation, or in the step in which the prices of your request are indicated once you have selected the hotel, dates and room type.
9. On finalising your booking, you will be asked for your details as holder of the booking, and a valid credit card as guarantee.We remind you that this establishment does not charge your credit card for any amount on making this booking. Your card is used as a guarantee only. The establishment reserves the right to check the validity of the credit card before the customer’s arrival. The invoice corresponding to the booking will be paid in the establishment, whether in cash (bearing in mind the legally established limits for the prevention and fight against fraud), by credit card or by any other mode of payment accepted by the establishment (we are sorry but we do not accept cheques), and no deposit will be required except when certain amounts are exceeded, depending on each hotel, as specified in the welcome document.
In this case, the customer must pay the set amount. If they do not, the Provider shall have the right to cancel the Contract with immediate effect and oblige the Customer to leave the Hotel.
10. Once you have finalised the last step of the booking, you will receive a confirmation email. You will find a summary of your booking in this email, and will be able to print a document containing it.

2.1 The purpose of the online Booking services is to book a room in one of the CADENA HOTELERA ZENIT establishments. The use of these services implies the acceptance of each and every one of the General Terms and/or Conditions, considered to be instantly incorporated into the contract subscribed to with CADENA HOTELERA ZENIT, without the need to transcribe them in writing, and in any case the latest updated version will be referred to in this section.

2.2 Termination of the contract or cancellation of the booking: The booking will be confirmed and guaranteed all night with a credit card. Cancellation costs are variable depending on the rate reserved and the date in advance of the cancellation.
In any case, they are clearly shown in the booking process.
In the case of cancellation after 12:00 on the day of arrival or no show, the Hotel shall be entitled to bill the first night for cancellation costs, and proceed to cancel the rest of the nights. Also, on special dates, the Hotel also reserves the right to charge the credit card provided with the full cost of your booking.
This clause is not valid for bookings made at special rates. For these bookings, the respective established conditions will be applied (In the case of bookings with a 10% discount for booking with sufficient time in advance, said booking shall be non-refundable and cancellations of the same shall generate 100% of costs since this is a special rate subject to Non-refundable restrictions.  The total amount for the booking shall be able to be charged at time of making the booking to the credit card provided.

2.3 Prices per room and night: The prices are only valid in writing and for the time period indicated in them. When there are justifiable reasons, CADENA HOTELERA ZENIT reserves the right to modify said rates without prior notice. The prices relating to the booking will be indicated during the booking process. The current IVA (VAT) at time of the stay at the hotel will be applied to the prices.

2.4 The user commits to using the services in accordance with the Law, moral, good customs and public order, and also with the provisions of the present General Terms and/or Conditions of contract. As a result, the user is obliged to refrain from using the services for illicit purposes or effects and/or those contrary to the provisions of the present General Terms and/or Conditions of contract, as well as those harmful to the rights and/or interests of third parties, or which could damage the services of CADENA HOTELERA ZENIT in any way and/or its image.

2.5 The electronic document in which the booking is formalised is filed electronically for the legally established time period. The customers can access the data, exercising their corresponding access rights in the manner described in the section of the data protection policy.

User account data consultation, and service or product request, operations through the ZENITHOTELES Website take place over a secure server. CADENA HOTELERA ZENIT HOTELES has strict security procedures for the storage and disclosure of data in order to prevent all unauthorised access to it, in accordance with the provisions of the personal data protection regulations in force in Spain.

2.6 Right to Modification of the General Terms and/or Conditions of contract CADENA HOTELERA ZENIT reserves the right to modify the present General Terms and/or Conditions of Contract (purchasing conditions), informing the users of the modifications made on

2.7 If CADENA HOTELERA ZENIT, despite acting with due foresight and diligence, were not able to provide the rooms contracted due to reasons not imputable to it, or due to force majeure, making it impossible to provide the services agreed, CADENA HOTELERA ZENIT will offer the user the possibility of opting for full refund of payment, or replacement with other services with similar characteristics in terms of category or quality. If the replacement of the service were to be with services of lower category or quality, CADENA HOTELERA ZENIT must refund the difference.

3. Safeguarding of the General Terms and/or Conditions of contract

Should any of the stipulations of the present General Terms and/or Conditions of contract be declared void or non-operational, the rest of the General Terms and/or Conditions shall be maintained in force in accordance with the Terms agreed. None of the stipulations in this contract shall in any way affect the mandatory provisions for consumers. If you are not a consumer, you expressly renounce your right of withdrawal.

4. and acceptance of the usage rules
The user is aware that the use of the online Booking services implies the full and unreserved acceptance of each and every one of the clauses making up the Usage Rules for in the version published by CADENA HOTELERA ZENIT at the time that the user contracts the service. Said rules complete the present General Terms or Conditions on all points not contrary to them. Therefore, the user must be conscious of the importance of reading the rules of the present website before access to and/or use of these services.
CADENA HOTELERA ZENIT, without prejudice to the express reference to the corresponding section on personal data protection, guarantees the protection and confidentiality of the data provided by our customers. This data will be gathered and processed in conformity with the personal data protection regulations (European Regulation 2016/6 79 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of personal data; and Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights) and in accordance with the provisions of article 12.1 of Organic Law 1/1992 on the protection of citizen security.

5. Applicable law and Competent jurisdiction
These General Terms and/or Conditions of Contract (purchasing conditions) are governed by Spanish Law. The competent jurisdiction for the resolution of any dispute that could arise in relation to their validity, execution, fulfilment or resolution, whether entire or in part, shall be the corresponding jurisdiction as per the current regulations applicable to the matter.
In any case, any dispute that could arise in relation to provision of the services in the Hotel in which the customer is staying, shall submit to the Courts and Tribunals of the consumer’s domicile.

6. Contract Languages in CADENA HOTELERA ZENIT
The GENERAL TERMS or CONDITIONS OF CONTRACT (conditions of purchase) of the online Booking services of CADENA HOTELERA ZENIT are expressed in the following languages: Spanish, English, Portuguese, German, Italian and French. The contracting is carried out on the website www.zenithoteles.comin the languages Spanish or English.



1. Definitions
In the present general conditions, the following expressions in capital letters signify the following:
Parties: The Provider, the Customer and the Paying Party, jointly (individually: Party).
Conditions: The present general conditions.
Paying Party: The person who pays the consideration for the Services.
Hotel: The hotel operated by the Supplier under the commercial name of Hotel Zenit Budapest Palace in the building located at 1052 Budapest, Apáczai Csere János utca 7., Hungary.
Contract: The contract entered into by the Parties for the provision of the Services defined.
Services: The accommodation service provided in the Hotel and the typical hotel services connected to it (for example, restaurant services, tourist and communication services) (individually: Service).
Supplier: APÁCZAI HÁZ Kft. (registered office: 1052 Budapest, Apáczai Csere János utca 7., Hungary; company registration number: 01-09-865453; tax identification number: 13634807-2-41).
Customer: The natural person to whom the Services defined are provided.

2. Entering into the Contract
The Parties enter into the Contract in writing (for example, through an internet booking system), or by the Provider confirming the Service provision in writing or by providing, in fact, the Services following prior verbal request, as well as by act of allusion by the Customer or Paying Party. The Contract is also entered into if the Customer or Paying Party is represented by a third party (e.g. a travel agent’s). In this case, the Provider is not obliged to revise the authorisation right of the representative. The Contract replaces all previous agreements between the Parties related to the Services which are the objects of the Contract.

3. Payment of the consideration
The Customer, or in the case that the Contract stipulates this, the Paying Party must pay the exchange value of the Services in conformity with the stipulations of the Contract. The Customer and the Paying Party shall be jointly and severally liable for the fulfilment of their obligations.
The Service Provider will charge the exchange value documented on the price list available at Hotel reception, for items of food and other movable property placed in the Hotel room by the Provider (for example, the contents of the minibar, towel, swimming costume) which the Customer consumes or takes away on going out of the room. In the case of the Customer leaving their room, and said items of food or movable property are not found in the room, it will be assumed that these have been consumed or taken away by the Customer.

The Provider sets and bills the definitive amount of the consideration for the Services in Hungarian Forints. In the case of Services for which the consideration is referenced by the Contract in a currency other than Hungarian Forints, the calculation of the consideration in Hungarian Forints will be made according to the type of exchange fixed by the Provider for the settlement period set.
The Provider reserves the right to charge (block) the Customer’s (or Paying Party’s) credit/debit card for the amount corresponding to the value of the consideration for all the Services established in the Contract, from check-in in the Hotel (or in the case of booking over the internet booking system, from time of booking). The Provider has the right to verify the operational state of the Customer’s (or Paying Party’s) credit/debit card, and if it does not function correctly or cover the consideration amount for the Services established in the Contract, then the Customer (or Paying Party) shall be under the obligation to provide the Provider with another credit/debit card with the funds necessary to cover the exchange value of the Services, or else, settle the amount in cash. If the Customer (or Paying Party) does not fulfil said obligation, the Provider shall have the right to cancel the Contract with immediate effect and oblige the Customer to leave the Hotel immediately.

4. Use of the services

The Customer may occupy the Hotel room from 1 pm on the day of arrival, and must leave it with their luggage by 12 midday on the day of departure, formalising the check-out at the Hotel reception.
The Customer may cancel the use of the Services established in the Contract until 12 midday on the first day established in the Contract, by written notification sent to the Service Provider, but exclusively in the case that said circumstance has not been excluded in the Contract. If the Contract excludes this possibility of cancellation, and the cancellation takes place, the Provider shall have the right to charge the full amount corresponding to the consideration for the Services, in conformity with the Contract, regardless of the cancellation, which is to say, the consideration settled in advance shall not be refundable, and the consideration not in advance must be settled by the Customer (or the Paying Party).

If the Contract does not exclude the possibility of said cancellation, but the customer does not make use of it and also does not register personally in the Hotel reception and does not occupy the Hotel room designated until 12 o’clock midday of the day following the first day established by the Contract (no show), then the Provider shall have the right to cancel the booking and offer the room to another person. In such a case, the Provider has the right to charge the total amount corresponding to the consideration for the Services in conformity with the Contract, which is to say, the consideration settled in advance is not refundable, and the consideration not in advance must be settled by the Customer (or the Paying Party).

The Customer may remain in the room put at their disposal by Hotel reception, as well as in the Hotel’s communal areas open to the Customers, using their furniture and facilities in an appropriate manner, for the period established in the Contract.  The Hotel may have certain premises which cannot be visited/used by the Customers, or which may be visited only under certain circumstances or in fulfilment of certain conditions.

The Customer may only use the gymnasium and sauna at their own responsibility and in accordance with the conditions published on these premises.
The Customer may borrow 2 books from the library located in the Hotel, and must return them by the time they leave the Hotel.

While using the IT appliances and internet connection located in the Hotel, the Customer must proceed in compliance with the current legislation (in particular, the intellectual property laws), and preserve the state of the hardware and software appliances.

In the case that the Customer suffer (or is likely to suffer) from an infectious disease or other disease or is in such a state as to be (or possibly be) dangerous to the persons in the Hotel, the Provider has the right to terminate the Contract with immediate effect and oblige the Customer to leave the Hotel immediately. In the case of the Customer falling ill during the period of use of the Services, and is not able to act on their own, the Provider will offer them medical attention. In the case of illness/death of the Customer, the Service Provider shall be entitled to demand compensation from the family members, heirs or the Paying Party for the related costs.

The Service Provider keeps moveable property found in the Hotel without an owner, or which appears to be without an owner, for a period of 3 months (except when the state of said object deteriorates within a shorter time period; in this case, it will be destroyed when the deterioration occurs). After this time period, the Service Provider destroys the goods found.

5. Code of Conduct

It is strictly forbidden to bring any kind of animal into the Hotel.

Smoking is prohibited in the Hotel. The Customer shall be responsible for maintaining the smoking prohibition inside the room occupied by them. If anybody has smoked in the room occupied by the customer, or signs of this are evident, the Customer must pay a fine to the Provider of EUR 100.
Visits to the Hotel rooms are solely and exclusively permitted with authorisation from the Hotel, declaring the visit at the Hotel reception, and only between 10 am and 10 pm.
The Customer is responsible for supervising persons under the age of 18 years old who are staying in the Hotel with them.
The Customer must behave in the Hotel in accordance with the generally accepted good customs and the general standards of good customs and public order. In particular, the Customer must:
make appropriate use of the Hotel furniture and facilities and keep them in good condition;
abstain from behaviour which is (or may be considered to be) intimidating, offensive, rude or scandalous towards other Customers and Hotel staff;
abstain from excessive alcohol consumption (at levels dangerous to the Customer’s health or which may scandalise other people); and
abstain from the consumption of other narcotic substances (for example, drugs).
If the Customer fails to comply with any of the provisions of this section on the Code of Conduct, the Provider has the right to terminate the Contract with immediate effect and oblige the Customer to leave the Hotel immediately. The Customer must pay compensation for the damages caused by their illegal conduct.

6. Liability

The Provider is responsible for the damages to property which the Customer has placed in designated locations in the Hotel generally, or used for these purposes, or in the Customer’s room, as well as for the goods delivered to a member of the Service Provider’s staff who could be considered to be a person authorised to take care of the property. The maximum compensation amount for damages is fifty times the daily room price. For valuables, cash and other objects of value, the Provider shall only be liable if the Provider receives the moveable property for safekeeping, or if the Provider refuses to receive it for safekeeping.

The Customer cannot leave valuables, cash or moveable property with a combined value of more than EUR 600 unattended in their room or other places in the Hotel.

7. Data management

On entering into the Contract, the Customer and the Paying Party give their consent for the Provider to manage their personal data, which they put at the disposal of or transfer to the Spanish legal entity Cadena Hotelera Zenit, S.L. for the purposes of data management and/or processing. The purpose of the use of the data is the fulfilment of the Provider’s obligations prescribed by law, as well as the promotion and advertising of the services provided by the Provider and its associated companies (Zenit Group). Within this framework, the Provider and/or Cadena Hotelera Zenit, S.L. can transfer and put the data at the disposal of its associated companies (Zenit Group) and their agents. On entering into the Contract, the Customer and the Paying Party consent to the Provider, Cadena Hotelera Zenit, S.L. and/or their agents being entitled to send messages which concern the Services, as well as other messages with a commercial purpose, to the email address provided by the Customer. The data management period is undefined. The legal basis for the data management is partly obligatory in terms of immigration laws, and partly based on consent.

The Customer takes note and gives their consent to the Provider for the preparation, management and processing of photos and video recordings in the Hotel communal areas (except areas of an intimate nature). This data management serves to support the Hotel’s security measures. It is based on consent, and the management period of said data is 3 months from preparation of the recordings. The Provider may deliver this data to lessees and subcontractors of the Hotel.

The Customer or Paying Party may, with respect to their personal data and its management:
take the initiative before the Service Provider for the rectification, deletion or blocking (except the data management obligatory by law);
request information from the Service Provider; and
claim or present before the Tribunal in conformity with the current legislation (currently law CXII of 2011 on informative self-determination and freedom of information).

8. Applicable law
The applicable laws with reference to the Conditions and the Contract are the Hungarian laws. In the case of contradiction between the provisions of the Conditions and those of the Contract, the provisions of the Contract shall prevail. The Parties submit all legal disputes relating to the Contract to the exclusive jurisdiction of the Central Court of the District of Buda.

9. Modification
The Provider reserves the right to modify the provisions of the Conditions unilaterally at any time. Modified Conditions will take effect in accordance with their publication on the Hotel website ( In the case that the modified Conditions contain provisions which are more unfavourable to the Customer than the previous Conditions, the Customer may, within 3 days of publication of the modified Conditions, cancel the Contract with immediate effect.



In accordance with the provisions of Regulation (EU) nº 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, CADENA HOTELERA ZENIT hereby informs you that, in the event of controversy, Users residing in the European Union may access the “Online Dispute Resolution platform” developed by the European Union, to attempt to resolve outside of the courts any controversy deriving from service provision by the chain. You can access the “Online Dispute Resolution platform” at the following link:


Right of withdrawal:

In accordance with Legislative Royal Decree 1/2007 of 16 November which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws in its Art. 103 l), the right of withdrawal shall not apply to contracts relating to the supply of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or related services with distribution activities, if the contracts specify a date or period of performance. Therefore, the right of withdrawal does not apply.

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